Terms of service and Conditions

To enure a seamlessly cleaning experience , we will work closely indentify the property cleaning needs. Our collabroative process:

1. Needs assesment

2. Service definition

3. Terms of services

Once we've confirmed the services and terms, we will create a customized scope of work that meet your properties needs. To secure a service date  a booking deposit will be needed.

1. Your satisfaction is our number one priority. In the event you have an issue with our cleaners or cleaning feel free to contact us immediately at 347-785-8276

2. We guarantee that we will arrive within our window times to provide the services booked. (In the event we are late do to our fault we will give you a discount towards a future service.)

3. We guarantee we will provide all contracted cleaning services with the highest of quality service.

4. We guarantee that our owners Brian and Rozie are dedicated to becoming your long term cleaning team.

5. A detalied service list will be provided of what we do provide or do not provide during a cleaning.

6. We thrive on communication! So feel free to text us regarding any questions you may have. Contact our CEO Rosabra or Brian directly at (347) 785- 8276. Our Contact Info 

1. Payments are accepted via a third party processing provider. 

2. Our third party processing provider has a 3 layer secure encrypted protection. ( SSL protection and 256 bit security ) during your payment process

3. We never see or store your card information due to everything being processed via  stripe a secure payment processing system.  

4. We currently do not accept: Cash payment for services, Cash app, Venmo or Personal checks 

5. Payment options maybe available with third party acceptance Klarna, after pay, amazon if you qualify with them. 

6. Cash tips can be given to a cleaning technician if a client chooses.

7. To secure your booking date a $150 booking deposit is required. Please note remaining balance for your cleaning service is due 48 hours prior to the scheduled service date and time.

8. Next day services are charged total cost of service 24 hours prior to services being rendered. Plus an additional fee for next day service accommodations of $120.

9. Residential services that are booked One- time, monthly, biweekly, weekly only require a $150 non  refundable booking deposit to secure service date. All residential service remainder balances are due 48 hours prior to booking date and time for services to be rendered. 

1. We thrive on communication contact us in the event of any issues prior to service appointment date.

2. Residential Cancellations made 48 hours 2 full days from appointment date and time can be cancelled minus booking deposit. or 1 Reschedule for a later date in our availability  between 3 - 7 days at no additional fee.

3. Residential or Commercial 24 hour cancellations 1 full day from appointment date and time require a $150 cancellation fee. Residential can get 1 reschedule for a later date in our availability 3 - 7 days at no additional cost.

4. Residential  cancellations Hours before appointment date and time 

5. Cancelling during our arrival require forfeiting of the entire cost of service booked.

1. Pricing estimates are subject to change upon arrival in the event the property is NOT in the original conditions contracted for or agreed upon within the scope of service. 

2. Pricing adjustment can be considered by cleaning technician or Cancellation of service will be determined by cleaning service technicians

3. In the event required videos or photos sent to us are misleading or do not reflect the actual current property conditions service will be terminated during arrival.

4. In the event a property may take longer due to unforeseen property conditions. Cleaning service technicians will contact you directly to either approve more time , confirm pricing adjustment, Or target specified areas of importance within the allotted time frame. 

5. Service cost maybe adjusted yearly with prior notice to our reoccurring clients.

1. We do not accept any liability for any Third party present or entering clients premises approved by the client including other service providers, contractors, children or adults during booking scheduled date and time. 

2. Any responsibility for loose pets entering or leaving the property. 

3. Cleaning of an occupied property during service appointment with other service contractors. Service will be terminated

4. We want to provide the highest of quality cleaning to your property during your scheduled time. We understand it is your home and some clients love to observe. It is best to not have any foot traffic in any of the rooms or areas during the scheduled cleaning.

5. Clients accept full responsibility and liability in the event client, friend, family or anyone entering the property and areas or rooms being serviced by cleaning service technicians are injured in any way after accepting our terms of service.

1. Cleaning solutions and equipment are provided by us. (Unless a cleaning account wants us to supply stationary supplies. Add on cost vary on items needed.)

2. Cleaning solutions vary depending on the service needed.

3. Supply list will be sent after booking for cleanings.

4. We provide our own cleaning equipment: Vacuums, steamers, scrubbers, scrapers, mops, dusters, rags, cloths, sponges, garbage bags. (Unless client wants stationary vaccuum. Cost depends on items needed.)

5. In the event a client requires us to use their cleaning solutions and equipment only. We do not accept any liabilty should anything go wrong with the client required cleaning solutions or equipment outcome.

6. We do not use any cleaning bleach or bleach disinfecting products. In the event a client requires the use of chemical solutions we will terminate services.

1. In the event the properties conditions  true nature is not stated. During our arrival and see an active infestation of insects, bugs or rodents. Services will be terminated immediately and 100% of the service cost will be forfeited.

2. Only the scope of work provided will be provided during scheduled booking time.( Please double check your list details and ask as many questions as you may have.)

3. Optional Add on  services are to be confirmed during the time you are booking a service. Optional add on services will not be accepted during arrival. 

1. Videos and photos sent for an estimate are used with the sole purpose of estimating services via video and photos.

2. Before and After photos/ videos are taken of the property conditions. Only before service begins and after service has finished

3. Any images taken will not include any personal identifying items of your home: You, Names, Family photos, Home adress, Home exterior.)

4. Images are also used for proof of services and the quality of the finished service.

5. Cleaning images that do not include any personal identifying items may be used for our website, google business or social media profiles.