Terms of Services

To ensure a seamless and personalized cleaning experience, Cleaning Service Technicians LLC works closely with each client to identify the property's unique cleaning needs. Our collaborative process includes:

• Needs Assessment: We evaluate your space and discuss your priorities to determine the most effective cleaning approach.

• Service Definition and Approval: A detailed service plan is created outlining tasks, frequency, and any specific request.

• Agreement and confirmation: Once approved, your service scope and payment details are finalized to guarantee scheduling and quality.

After confirming the property details and service expectations, we will provide a written scope of work. Cleaning begins only after your approval and initial payment confirmation, ensuring transparency and satisfaction from start to finish.

In order to guarantee a service date a non refundable booking deposit is required. By checking the box during the booking process, you confirm that you have read, understood, and agreed to these terms and conditions. This confirmation, combined with your verbal, written, text, recorded call or email agreement constitutes a binding agreement between us. Once booking deposit is made and an agreement are in place, Cleaning Service Technicians LLC guarantees the provisions of the agreed upon services. Thank you for choosing Cleaning Service Technicians LLC we look forward to providing you with outstanding service.

Your satisfaction comes first. If you ever experience an issue with our cleaners or cleaning service, please contact us right away at (347) 785-8276

Punctuality you can count on. We arrive within our scheduled window times for every service. If we're ever late due to our own fault, you'll receive a discount toward your next cleaning. 

Quality you can trust. Every contracted cleaning service is performed to the highest standards of excellence. 

A team committed to you. Owners Brian and Rozie are dedicated to building a long-term partnership as your trusted cleaning team. 

Transparency in every detail. You'll receive a clear scope of work outlining exactly what is and isn't included in your cleaning service.

Open communication. We value your feedback and questions. Feel free to text us anytime, or reach out directly to our CEO Rozie or Brian at (347)785-8276. Visit Our Contact Info Our contact info   for many more ways to connect. 

• An invoice will be sent for all the services to be rendered.

• Payments are processed securely through our trusted third party-provider, Stripe.

• Stripe uses advanced encryption technology, including SSL protection and 256-bit security, to safeguard your payment information.

• We never see or store your card details-- all transactions are handled directly through Strip's secure system.

• Please note that we do not accept cash payments. 

• We offer a paid two-week trial period for commercial cleaning services scheduled on a recurring basis. This trial allows us to access your property's needs, demonstrate our quality and attention to detail, and ensure our services meet your expectations. 

• After the trail period, we can transition to regular weekly or monthly service scheduling.

• Once your cleaning schedule and scope of work have been finalized and approved, services will begin as agreed.

• Contracted service rates are guaranteed only for weekly, biweekly, or monthly scheduled cleanings.

• Pricing may vary if a service is skipped, canceled, rescheduled, or preform outside the original schedule. 

• Clients who prepay for 3, 6, or 12 months can receive a complimentary service or a discount on the total contract cost. 

Payment processing: All payments are handled securely through a third-party payment provider, Stripe.

Security: Stripe uses advanced encryption technology, including SSL protection and 256-bit security, to safeguard your payment information.

Privacy: We never see or store your card details-- all transactions are handled directly through Strip's secure system.

Accept methods: We do not accept cash payments, Cash App, Venmo, or personal checks.

Alternative Options: some third-party payment providers may offer financing option such as Klarna, Afterpay, or Amazon Pay, depending on eligibility. 

Tips: Clients may provide cash tips directly to their cleaning technician if they wish.

Booking Deposit: A non-refundable $150 deposit is required to secure your booking date. The remaining balance is due 48 hours before your scheduled service.

Next-day Services: Services booked within 24 hours are charged in full prior to the appointment and include and additional $120 fee for expedition scheduling. 

Recurring Services: One-time, monthly, biweekly, or weekly residential services require a %50 non-refundable deposit to reserve your date. Remaining balances are due 48 hours before service. 

Turnover cleanings require upfront payment to secure appointments.

First time Landlords, real estate Agents, and Airbnb host, are billed in full before service. 

Repeat clients may use a 50% deposit with the remaining balance due during arrival for pre inspection.

• Residential and commercial cleaning service provided by Cleaning Service Technicaians LLC are non-refundable. 

• We encourage clients to participate in a final walk through to ensure quality and satisfaction.

• If you experience any issues with your service, please reach out directly to CEO Rozie or Brian. 

• Our team will make every effort to resolve the matter within 24 to 48 hours after your service.

We value clear communication: Please contact us promptly if any issues arise before your scheduled service date. 

Residential Services: Cancellations made at least 48 hours (2 full days) before the appointment may be canceled (minus the booking deposit) or rescheduled once within 3-7 days, based on availability, at no additional cost. 

Residential or Commercial Services: Cancellations made within 24 hours (1 full day) of the appointment incur a $150 cancellation fee. Residential clients may reschedule once within 3-7 days, based on availability, at no extra charge. 

Residential same-day cancellations: cancellations made only hours before the appointment are not eligible for rescheduling. 

Cancellations upon arrival require forfeiture of the entire cost of booked service.

If our cleaning technicians are unable to access your property at the scheduled appointment time:

• A 10-minute grace period will be provided while we wait for entry.

• During the grace period, we will make multiple attempts to contact you. 

• If entry is still not possible after the grace period, an additional 5-minute extension will be granted. If access remains unavailable after these attempts, the appointment will be cancelled, and the full cost of the booked service will be forfeited.

Estimate Change Upon Arrival: Pricing estimates may be adjusted upon arrival if the property's condition differs from what was originally agreed upon or contracted within the scope of service. 

Authorized Adjustments or Cancellations: Any pricing adjustments or service cancellations will be determined exclusively by Cleaning Service Technicians Brian or Rozie. 

Accuracy of Submitted Media: If videos or photos provided before service are misleading or fail to reflect the property's current condition, service may be declined upon arrival.

Unforeseen Property Conditions: Should additional time be required due to unexpected property conditions, our technicians will contact you directly to confirm extra time, approve pricing adjustments, or focus on prioritized areas within the scheduled timeframe. 

Annual Service Cost Review: Service costs may be reviewed and adjusted annually, with prior notice provided to all recurring clients. 

Issue Resolution: Due to the nature of our services, Cleaning Service Technicians LLC guarantees to address and resolve reported issues within 24 to 48 hours.

Accident Reporting: Should an accident occur during service, it will be immediately reported to the client while we are onsite.

Damaged Items: If an item is damaged as a result of our work, we will try to either replace it with an identical item or take steps to repair the issue. In cases where replacement is not possible, our insurance coverage ensures that appropriate measures will be taken. 

Claim Exclusions: We do not accept claims for property or items affected by normal wear and tear, stains, DIY repairs or natural aging. 

Cleaning Service Technicians LLC provides certificate of insurance Only for approved and scheduled services.

A COI will be issued once the: Scope of service, Pricing have been agreed upon, appointment date has been confirmed and Intial payment processes. Clients who require a COI must provide the correct legal name and adress to be listed as the certifcate holder. Additional insured endorsements, when required, are only issued after the job approval. COIs are not provided for estimates, inquiries, or preliminary evaluations. A general proof of insurance (not client specific) may be provided after a request, and we see if we are able to provide the scope of service needed.

• We are not responsible for any third parties present or entering the client's property with the client's approval, including other service providers, contractors, employees, children, or adults during the scheduled service time.

• We do not assume responsibility for pets entering or leaving the property.

• We do not perform cleaning services in occupied areas where other service providers, contractors, or individuals are present during the appointment. 

• Clients accept full responsibility and liability for any injuries or incidents involving staff, guest, family members, or others who enter the property or areas being serviced by Cleaning Service Technicians after agreeing to our terms of service. 

• For safety reasons, please secure any firearms or lethal weapons in a locked safe before service.

• Store away any illegal substances and refrain from drug use during your cleaning appointment.

• We cannot provide service in properties with uncaged or aggressive pets that may pose a threat to our technicians. Please notify us if your pets are aggressive. If an attack occurs, we will take all necessary legal measures to protect our staff.

•  If a property becomes occupied during a scheduled service, we reserve the right to modify or terminate service to ensure safety. This may include suspending certain tasks or avoiding electrical equipment. 

• The safety of our team and clients is our top priority. We will work with you to find safe scheduling solutions that meet your needs. 

• Services will be immediately terminated if any individual on the property behaves aggressively or inappropriately toward our staff. 

• We do not provide biohazard cleaning, including bodily fluids or animal waste.

• We do not perform insect or rodent cleanouts for active infestations such as roaches, bedbugs, mice, or rats. 

• Cleaning cannot be performed in properties lacking electricity, running water, ventilation, or safe air circulation.

• We cannot provide cleaning service under unsafe or hazardous conditions.

• Our technicians do not move items heavier that 30IBS, including appliances.  

Provided by Us: All cleaning solutions and equipment are supplied by our team.(If a cleaning account requests stationary supplies, additonal cost may apply based on items needed.) 

Tailored Solutions: Cleaning products are selected according to the specific service requirements.

Supply List: A detailed supply list will be shared after your cleaning appointment is booked.

Our equipment: We use our own professional-grade tools, including vacuums, steamers scrubbers, scrapers, detail brushes, mops, dusters, rags, cloths, sponges, and garbage bags.(If a client prefers a stationary vacuum, cost may vary depending on the items requested.)

Client-Provided Supplies: If a client requires us to use their cleaning products or equment exclusively, we cannot accept liability for any issues or outcomes resulting from those materials. We may also reject providing service all together.

Chemical Policy: We do not use bleach or bleach-based disinfectants. If client demands chemical cleaning solution, service can be discontinued. 

To maintain safety, quality, and efficiency, the following services are not included our cleaning offerings: 

• Washing dishes, cups, pans, pots or baking items

• Cleaning range hoods or fans

• Cleaning inside dishwashers

• Laundry or garment services

• Detailed organization or decluttering

• Cleaning inside washers or dryers

• Cleaning in unfinished or under-construction areas, including basements, attics, porches, balconies or garages

• Plumbing work such as unclogging drains or fixing sinks, showers, bathtubs, or toilets

• Upholstery cleaning

• Floor stripping or waxing using electrical machinery

• Biohazard cleaning including Human, Animal waste removal or Active pest infestations) 

• Hoarding cleanup 

• Mold, mildew or rust removal

• Cleaning properties with poor air circulation

• Cleaning properties without electricity 

• Cleaning properties without running water 

• Offsite debris or trash removal (we only dispose of waste in your designated garbage area)

• Moving or removing furniture, appliances, or hauling items away

Accurate Property Disclosure: If the true condition of the property is not disclosed and an active infestation of insects, bugs or rodents is discoverd upon arrival, services will be terminated immediately. In such causes, 100% of the service cost will be forfeited. 

Scope of Work: Services will be preformed strictly according to the scope outlined in your scheduled booking. Please review your service list carefully and ask any questions before confirming your appointment.

Add-On Services: Optional add-on services must be confirmed at the time of booking. Requests for additional services cannot be accommodated upon arrival.

• Please communicate your scheduled garbage collection days.

• Small trash and debris left after cleaning will be romoved from the site.

• Trash binds are emptied, realigned, and properly disposed of on-site.

• We do not haul away trash off-site.

• Clients must inspect and flatten boxes before placing them in the garbage for romoval.

• We are not liable for items left in boxes, trash bins, or near bins intended for disposal. 

• We do not remove or move construction materials, furniture, or appliances.

• Photos and videos submitted for estimates are used solely to evaluate services and property conditions.

• "Before" and "After" photos or videos are taken only to document the condition of the property prior to service and after completion in the same area.

• Images will never include and personally identifying details of your home or household (such as people, names, family photos, home adress, or exterior views).

• Photos and videos serve as proof of service and help demonstrate the quality of the finished work. 

• Cleaning images that exclude any personal identifying items may be featured on our website, Google Business profile, or social media.